Privacy Policy for INSTIVAL

Last Updated: June 12,  2025

1. Introduction

Welcome to INSTIVAL! This Privacy Policy outlines how INSTIVAL we collects, uses, discloses, and safeguards your personal information when you visit our website www.instival.com, purchase our products, or otherwise interact with our services. We are committed to protecting your privacy and ensuring the security of your personal information.

Please read this privacy policy carefully.

2. Information We Collect

We may collect information about you in a variety of ways when you interact with our Site and services. The information we may collect includes:

• Personally Identifiable Information (PII):

• Contact & Order Data: Your name, shipping address, billing address, email address, and telephone number when you place an order or contact our customer support.

• Payment Data: When you make a purchase, your payment information is processed by our third-party payment processors Shopify Payments, PayPal & Stripe. We do not directly store your full credit card numbers. We may receive transaction details related to your purchase.

• Communications: Records and copies of your correspondence (including email addresses and chat transcripts) if you contact us.
  

• Automatically Collected Information (Derivative Data):

• Device and Usage Data: Information our servers automatically collect when you access the Site, such as your IP address, browser type, operating system, access times, device identifiers, the pages you have viewed directly before and after accessing the Site, product interaction data, and other diagnostic data.

• Location Data: We may request access or permission to and track location-based information from your mobile device, either continuously or while you are using our Site, to provide location-based services like shipping estimates. You can change our access or permissions in your device’s settings.

• Cookies and Similar Technologies: We use cookies and similar tracking technologies to access or store information. Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Policy.

3. How We Use Your Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Site to:

• Process your orders, including payment processing and product shipment.

• Deliver products and services you request.

• Communicate with you about your orders or respond to your inquiries and support requests.

• Send you newsletters, promotional materials, and other information about our intelligent wellness solutions and special offers (with your consent where required, and you can opt-out at any time).

• Personalize and improve your experience on our Site.

• Analyze usage and trends to improve our website, products (like our wellness devices and supplements), and service offerings.

• Prevent fraudulent transactions, monitor against theft, and protect against criminal activity.

• Comply with legal and regulatory requirements.

• Resolve disputes and troubleshoot problems.

4. Disclosure of Your Information (Sharing with Third Parties)

We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

• By Law or to Protect Rights: If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.

• Third-Party Service Providers: We may share your information with third parties that perform services for us or on our behalf, including payment processing (Shopify Payments, Stripe, PayPal), shipping and logistics, data analysis, email delivery, hosting services (Shopify), customer service platforms, and marketing assistance (Mailchimp, Google Analytics, Facebook Pixel). These service providers will only have access to your personal information to the extent necessary to perform their functions and are obligated to maintain the confidentiality and security of that information.

• Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

• With Your Consent: We may disclose your personal information for any other purpose with your consent.

We do not sell your personal information.

5. Cookies and Tracking Technologies

We use cookies, web beacons, tracking pixels, and other tracking technologies on the Site to help customize the Site and improve your experience. This includes essential cookies for site functionality, performance cookies to understand how our Site is used.

You can manage your cookie preferences through your browser settings. Please note that rejecting cookies may affect the availability and functionality of the Site. For more detailed information on the cookies we use, please see our Cookie Policy.

6. Data Security

We use administrative, technical, and physical security measures designed to protect your personal information. Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Shopify’s data storage, databases, and the general Shopify application. They store your data on a secure server behind a firewall. While we and our hosting provider have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

7. Data Retention

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy policy to fulfill your orders, provide customer support, for legal or tax compliance unless a longer retention period is required or permitted by law. When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it, or, if this is not possible then we will securely store your personal information and isolate it from any further processing until deletion is possible.

8. Your Data Protection Rights

Depending on your location and applicable law, you may have certain rights regarding your personal information. These may include the right to:

• Request access to your personal information.

• Request correction of inaccurate personal information.

• Request erasure of your personal information.

• Object to processing of your personal information.

• Request restriction of processing your personal information.

• Request portability of your personal information.

• Withdraw consent at any time.

• Opt-out of the "sale" of personal information, if applicable.

• Lodge a complaint with a data protection authority.

To exercise any of these rights, please contact us using the contact information provided below. We will respond to your request in accordance with applicable data protection laws. We may need to verify your identity before processing your request.

9. International Data Transfers

As INSTIVAL operates globally, your information may be processed in countries other than your own. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy and applicable law.

10. Children's Privacy

Our Site and services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without verification of parental consent, we will take steps to remove that information from our servers.

11. Changes to This Privacy Policy

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons. We will notify you of any changes by posting the new privacy policy on this page and updating the "Last Updated" date. We encourage you to review this privacy policy periodically for any changes.

12. Contact Us

If you have questions or comments about this Privacy Policy, or if you would like to exercise one of your data protection rights, please contact us at:

INSTIVAL
Email: 
Contact Us